Context and objectives
Context:
- Lack of leadership and management for several months
- The platform was operating with fours customers in the clothing industry
- The organizational processes were declining and affecting service rates
Objectives:
- Management of operations during periods of high activity
- Reorganization of the logistic site
- Workforce management
Approach adopted by adameo
- Process diagnosis by determining the priorities to be addressed
- Collaborative approach with the operation teams, to facilitate integration and management of the activity
- Communication with customers to review the blocking points that have not been dealt with and define areas of improvement
- Implementation of KPIs for process optimization and tracking improvements
- Implementation and management of an action plan in coordination with clients
RESULTS
- Met the client’s needs according to the specifications and contractual commitments
- Met client’s expectations during periods of high activity (black Friday and sales)
- Workforce organization with perimeters and operating procedures for each position
